Legal

Terms of Service

Effective May 6, 2026

These terms govern your use of Larch. By signing in, you agree to them. If you do not agree, do not use the service.

Use of the service

Larch is a credential tracker. It records the licenses, DEA registrations, board certifications, and CE/CME credits you tell it about, and reminds you when they expire. It is not a substitute for legal advice, board guidance, or clinical judgment. State renewal rules change, and while we work to keep our requirement data current, every clinician is ultimately responsible for meeting the rules of their own licensure. Treat our reminders as a backup, not the source of truth.

Account responsibilities

You are responsible for every action taken under your account. Keep your password private, use a unique one, and tell us immediately if you suspect unauthorized access. Accounts are single-clinician and may not be shared, resold, or transferred. The accuracy of the data in your account is on you — we verify NPI numbers against the public registry, but everything else (license expiration dates, CE credits, document uploads) is whatever you enter or upload.

Acceptable use

Do not enter patient information into Larch — this is a credential tracker, not a chart system. Do not probe, scan, or stress-test the service. Do not use it to transmit malware, solicit illegal activity, or harass other users. Automated scraping is prohibited; if you need a programmatic export, ask and we’ll give you a CSV or, eventually, an API key.

Pricing

Larch offers three à-la-carte trackers — License, Collaboration, and CE. Each tracker is $5 per month or $49 per year, billed to the payment method you provide at signup. An all-three annual bundle is available at $119 per year. Pricing changes — including new tiers or modifications to existing fees — will be communicated to account owners with at least sixty days’ notice before they take effect on existing accounts. Annual prepay discounts and any promotional pricing are presented at checkout.

Subscriptions and auto-renewal

Auto-renewal disclosure (California Bus. & Prof. Code §§17600–17606 and similar state statutes): Larch subscriptions automatically renew at the end of each billing cycle until you cancel. Monthly subscriptions renew every month; annual subscriptions renew every twelve months. Each renewal charges your payment method the then-current price for the same plan ($5/month or $49/year per tracker, or $119/year for the all-three bundle, unless price changes have been communicated to you sixty days in advance per the Pricing section above).

Cancellation: You can cancel any subscription at any time directly from your billing portal at /app/subscription (the “Manage billing” button opens Stripe’s customer portal). Cancellation stops future renewals; you keep access through the end of the period you already paid for, and we do not prorate.

Refunds: Within 14 days of your initial subscription, you may email support@larchhealth.com for a full refund. After 14 days, subscription fees and annual prepayments are non-refundable, but you keep access through the end of the paid period.

How we collected your consent: the price and renewal cadence are presented at the point of purchase on the Stripe Checkout page, where you also affirmatively accept these Terms before payment is taken.

Intellectual property

Larch, the brand, and the software are owned by Larch Health LLC. You retain ownership of the documents and records you upload. You grant us a limited license to host, render, and process that content solely for the purpose of delivering the service to you.

Limitation of liability

The service is provided “as is.” To the maximum extent permitted by law, Larch Health LLC and its personnel are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total aggregate liability in connection with the service is capped at the greater of (a) one hundred US dollars or (b) the total fees you have paid to Larch Health LLC in the twelve months preceding the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited under applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless Larch from any claim arising out of your use of the service in breach of these terms, your violation of applicable law, or the content you upload.

Governing law

These terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in Jefferson County, Kentucky, and you consent to that jurisdiction.

Changes

We may update these terms as the product evolves. Material changes will be announced by email to account owners at least fifteen days before they take effect. Continued use of the service after the effective date constitutes acceptance.

Questions? Write to support@larchhealth.com.